Frequently Asked Questions (FAQs)
Orders and delivery
Where do you ship?
We currently offer delivery to eligible addresses in the United States, Canada, United Kingdom, France, Germany, Netherlands, Norway, Sweden, Switzerland, Australia and New Zealand. Checkout shows the options available for your order.
How long will my order take?
Small made-to-order orders normally require approximately 2–5 business days for preparation before dispatch. Carrier transit is additional and depends on your destination and shipping method. Larger orders and peak periods may take longer. See our Shipping Policy for rates and estimates.
Do you offer free shipping?
Eligible orders with a merchandise subtotal of $99 USD or more after discounts receive free standard shipping to our supported destinations. Taxes and shipping charges do not count toward this threshold. Final options appear at checkout.
How can I track my order?
We email tracking information when your parcel is dispatched. If you need help, email hello@elvea.beauty with your order number.
Can I change or cancel an order?
Contact us as soon as possible. Changes cannot be guaranteed once preparation or dispatch has begun. Any applicable statutory cancellation rights remain unaffected.
Products and shades
How do I choose a shade?
Review the available shade names and product images on each product page. Screen settings and lighting can affect how colors appear. Contact us before ordering if you would like help comparing options.
Where can I find the ingredients?
Consult the ingredient information for the specific product and the packaging you receive. Formulas can change. Please contact us before ordering if you need to check a specific ingredient or allergy concern. We do not describe every formula as fragrance-free, paraben-free or vegan.
Where are the products made?
Our beauty products are supplied through our manufacturing partner in North America. Product-specific information appears on the relevant product page and packaging.
Returns and support
Can I return a product?
Our additional 30-day policy covers eligible unused, unopened products with original packaging and intact hygiene seals. Contact us for authorization and the correct return address before sending a parcel. Faulty, damaged and incorrect items are handled separately, and your mandatory consumer rights remain unaffected. See our Returns and Refunds Policy.
What if my order arrives damaged or incorrect?
Contact us promptly with your order number and, where possible, clear photos of the item, packaging and shipping label. We will investigate and arrange an appropriate remedy.
Who operates ELVÉA?
ELVÉA is operated by ELVEA BEAUTY LLC. For support, email hello@elvea.beauty. See our Contact Information.