Politique de remboursement

Last updated: October 28, 2026

ELVÉA is operated by ELVEA BEAUTY LLC. Contact hello@elvea.beauty for help with any return, incorrect item or product issue. Nothing in this policy limits rights you have under applicable consumer law.

Our 30-day return window

You may request a change-of-mind return within 30 days of delivery. Products must be unused, unopened, in their original packaging and with any hygiene seals intact. Please provide your order number or other proof of purchase. Opened or used cosmetics that are unsuitable for return for health or hygiene reasons are not eligible for a change-of-mind return. This exception does not remove your rights for faulty, damaged or incorrectly supplied goods.

How to request a return

Email us before sending anything. We will provide return instructions and the appropriate return address. Do not send parcels to our business address or to a manufacturer's warehouse without our instructions. For eligible change-of-mind returns, you are responsible for return postage unless applicable law requires otherwise. We recommend a tracked service.

Damaged, faulty or incorrect items

Inspect your order on delivery and contact us promptly if anything is damaged, defective or incorrect. Where possible, send your order number and clear photos of the item, packaging and shipping label within 7 calendar days so we can investigate quickly. This request does not shorten statutory time limits or remove your consumer rights. We will arrange an appropriate remedy and cover reasonable return costs where the item is faulty, damaged or incorrectly supplied.

Cancellations and exchanges

Contact us as soon as possible to request a cancellation or change. We cannot guarantee changes after production or dispatch has begun, but any applicable statutory cancellation rights continue to apply. For an exchange, contact us first so we can confirm availability and the appropriate process.

Refunds

We will confirm the outcome after reviewing your request and, where a return is required, receiving or obtaining appropriate evidence of the return. Approved refunds are issued to the original payment method within 10 business days, or sooner where required by law. Banks and payment providers may take additional time to post the credit. Original delivery charges are refunded where required by applicable law or where the return is due to our error. No restocking fee applies.

UK and EU cancellation rights

Where UK or EU distance-selling rules apply, you generally have 14 days after receipt to notify us that you wish to cancel an eligible purchase, and a further 14 days to return it. Exceptions may apply to sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. Where the statutory right applies, we refund the required standard outbound delivery charge and process the refund within the legally required period; we may withhold it until the goods or evidence of return have been received where permitted. These statutory rights apply independently of our additional 30-day policy.

For any question about eligibility or a delayed refund, contact hello@elvea.beauty.