Politique d’expédition
Last updated: October 28, 2026
ELVÉA is operated by ELVEA BEAUTY LLC. We ship to eligible addresses in the United States, Canada, United Kingdom, France, Germany, Netherlands, Norway, Sweden, Switzerland, Australia and New Zealand. Availability may vary by product and destination; the options shown at checkout apply to your order.
Preparation before dispatch
Our products are prepared with our production partner in North America. Small made-to-order orders normally require approximately 2–5 business days for production and fulfillment before dispatch. Larger orders, branding checks, stock changes and peak periods may require longer. This preparation time is separate from the carrier transit estimates below. We will contact you if an unexpected availability issue affects your order.
Shipping rates
| Destination | Standard | Expedited |
|---|---|---|
| United States and Canada | $8.99 USD; free for eligible orders of $99 USD or more | $29.99 USD |
| United Kingdom and the European destinations listed above | $15.00 USD; free for eligible orders of $99 USD or more | $54.99 USD |
| Australia and New Zealand | $15.00 USD; free for eligible orders of $99 USD or more | $54.99 USD |
The free standard-shipping threshold applies to the merchandise subtotal after discounts, excluding taxes and delivery charges. Checkout displays the final available shipping options and charges.
Estimated carrier transit after dispatch
- United States and Canada: standard approximately 3–5 business days; remote destinations may take 5–8 business days. Expedited approximately 2–3 business days.
- United Kingdom and European destinations: standard approximately 5–14 business days; expedited approximately 4–12 business days.
- Australia and New Zealand: standard approximately 7–22 business days; expedited approximately 4–12 business days.
These are estimates, not guaranteed arrival dates. Expedited shipping shortens carrier transit; it does not remove production time. Business days exclude weekends and public holidays. Customs, carrier disruption and remote delivery locations can add time. Your mandatory consumer rights remain unaffected.
Tracking and delivery issues
We email tracking information when your parcel is dispatched. Check that your delivery address and email are correct before ordering. Contact us promptly to request an address change; changes cannot be guaranteed after processing begins. If tracking shows an unexpected delay, missing parcel or failed delivery, contact us so we can investigate with our fulfillment partner and carrier.
International duties and taxes
Any taxes collected by us are shown at checkout. Import duties, customs charges and local taxes not collected at checkout may be payable to your carrier or local authority. Any additional charge depends on your destination and applicable rules.
Returns and support
See our Returns and Refunds Policy. For shipping questions, contact hello@elvea.beauty with your order number.